The easel is GREAT! The film removal is annoying. I had residual glue on the plexiglass after removal. I thought paint would cling to it and be impossible to clean, luckily it didn't. I was surprised by the dismissiveness of customer service when I messaged to find out how to remove it. I watched the video before removing the film. My 2.5 year old granddaughter is happy. Overall, the easel is WONDERFUL, the customer service, not so much, which is surprising since I've given so much business to this store.
We appreciate the quality and weight of this easel and are sure it will be enjoyed for a very long time! However, I was surprised to find that there is no tray for pants or brushes. An addition of a paint tray would be a great improvement to this toy.
Thank you for this suggestion. I have shared it with the owners of the company and requested that they consider adding this feature. Thank you again!
My daughter got it for her birthday. She used it once with water base paint and a brush… cleaned it and it was scratched. First use and it’s scratched. I cleaned it with a cotton T-shirt warm soapy water. I mean come on…. $160 for that.
Even tho the item came damage they sent a replacement part right away and arrived super fast!!! Lovely product and lovely customer service!!!! Can not wait for my little one to try it out!
I won’t know if the product is damaged until my granddaughter opens on Xmas day
Hi! I sent you an email about this issue. Please let me know. Thank you!
Kind regards,
Irfana